Once a transaction is carried out with a SiFi card, it would be initially displayed as "Pending Settlement."

Transaction settlement is the process where the bank pays the merchant based on the confirmation of the transaction. After the transaction is settled, it may either move to ‘Pending Approval’ status or ‘Approved’ status

Pending Approval

As per your company's approval policy, once the transaction is settled, it moves to "Pending Approval." During this phase, the expense awaits approval from designated approvers, who will be visible on the transaction details.

Timeline for Settlement

SiFi issued cards are credit-based, issued through Mastercard. Typical settlement times are as follows:

• Standard Transactions: Typically, every transaction gets settled within 7 to 14 days.
• Exceptions (e.g., hotels, car rentals, etc.): These may take up to 30 days to settle.

If you notice any transactions that remain in "Pending Settlement" for more than 30 days, please contact our support team at [email protected] or call us at 920 031 030. We will be happy to investigate further and resolve any issues.